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Privacy Policy

Zhu-Zhu and are trading names of Zhu Zhu Limited

Incorporation of Privacy Policy

Zhu-Zhu is committed to ensuring that your privacy is protected and that Zhu-Zhu is compliant with the Data Protection Act 1998. This privacy policy explains how Zhu-Zhu uses the information it collects about you and the procedures it has in place to safeguard your privacy.

By using the website, purchasing any products from the website, you consent to Zhu Zhu Limited using the information it collects about you. If you do not agree with the terms and conditions set out in this Privacy Policy, do not continue to use the website.

What Information We Collect & Why:

When you make a purchase on, we ask you for the following information:
Home Address
Delivery Address if different
Telephone Number
Email Address
Credit / Debit Card number, full name on card, validation number and expiry date / PayPal details
Products ordered and quantities
Such other relevant information which Zhu Zhu Limited deems necessary to process your order.

We need this information to process your order and if necessary we may contact you for help if any queries arise. All the information collected from you is stored on a secure database.

Where necessary, the information collected is transmitted in a secure manner to third parties to assist Zhu Zhu Limited to provide you with the products requested by you and to maintain the support services of Zhu-Zhu.

Information will be disclosed to a secure payment processing service in order to take payment for goods ordered.

We do not store financial details (credit or debit card numbers), these are processed by PayPal or SagePay.

In order to arrange delivery of ordered goods to you we pass details to a courier / delivery service (normally Royal Mail) including your name a delivery address, telephone number and email address to provide delivery updates for tracked services.

We have never, and have no intention of ever passing on or selling your personal information (including e-mail addresses) to any other organisations to use for marketing purposes.


All our customers' records are private and confidential. We do not collect, use or disclose any information about our customers without their knowledge and approval.

Subject to the terms and conditions of this Privacy Policy, Zhu-Zhu protects all personal and financial data from being disclosed to any third parties except when required by law. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you. In addition, Zhu-Zhu may use your information to assist in the prevention of unlawful activities e.g. money laundering or activities which threaten the website or is adverse to your or the Zhu-Zhu’s interest.

Zhu-Zhu may also use aggregate information and statistics, (but, which will not contain your identifying information) for the purposes of monitoring usage of the website in order to help Zhu-Zhu develop the website and the products offered. Zhu-Zhu may provide such aggregate information to third parties.

All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: Communication & Marketing:

By purchasing products from and providing us with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers which we think may be of interest to you.

During the checkout process you have the option to subscribe or unsubscribe to receiving marketing communication from us.


Cookies are small text files your web browser stores on your hard drive, we may use cookies to tell us when you are returning to our site allowing us to personalise your visit offering you a quicker and more straightforward buying experience.

You can set your browser to refuse cookies. does not use cookies to gather any personal information.

Protecting your information:

The internet is not a secure medium. However, Zhu-Zhu has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policy which are of the highest standards are continuously improved.

Notwithstanding the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.

Other terms:

Zhu Zhu Limited reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, the Company will post such changes on the website.