Terms & Conditions

When placing an order on zhu-zhu.co.uk you agree to abide by the terms and conditions set out below. Zhu-Zhu and zhu-zhu.co.uk are trading names of Zhu Zhu Limited

Legal Statement

This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) or any catalogue with or without notice to you and we shall not be liable to you or any third party for any modification to or withdrawal of the website or any such catalogue; and/or

Change these Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether these Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website and refrain from placing any order with us.

Orders

After placing your Order you will receive a confirmation email it is your responsibility to carefully check all the information and contact us immediately if anything is incorrect. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order.

Please note that your goods may be sent to you in instalments.

We accept Visa, Master Card, Maestro, Delta, Solo, PayPal and Google Checkout securely on line. The amount payable is debited by the merchant bank on the date and time the order is placed, not when the goods are despatched. We accept personal UK cheques and postal orders, details can be found by emailing us. Zhu-Zhu may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights. All new Orders are deemed separate and each is treated individually

Stock Availability

Any item advertised on our web site should always be in stock, in the unlikely event that we are out of stock of any item ordered, we shall contact you within 3 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. If we are out of stock we will endeavour to fulfil your order as quickly as we can. If we anticipate long delays or unavailability, you will be notified and given the option to cancel your order if you would rather not wait.

Pricing

Prices may vary between the various websites that Zhu-Zhu retails through.

Prices can change instantly and with no advanced warning.

The price for each Product is shown on www.zhu-zhu.co.uk in GBP pounds including V.A.T at 20%.

We always try to make sure that the prices on zhu-zhu.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to reach you we will treat the Order as cancelled. If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. You must pay for your Order before it is delivered.

UK Shipping Terms and Conditions

Parcels are delivered by Royal Mail postal services or courier for larger / heavier orders. The type of service we use depends on the value of the goods & weight of goods being delivered.

We aim to dispatch within 24 hours (Monday to Friday) but all orders will be sent out within 1-5 working days of placing the order to the UK but do allow at least one week (7 days) for delivery.

At busy periods such as Christmas, orders may take a little longer. We cannot be held responsible for any delays in the Royal Mail or courier delivery services.

If a parcel is lost in transit we allow at least 14 days before re-sending any item in UK and 40 days for overseas and longer to refund (as many do eventually turn up).

We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 14 day period has passed in the UK and 40 days for overseas.

You may be approached by Royal Mail or our courier regarding any item not received and will be obliged to explain the circumstances.

Refunds

Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged. An exchange will be offered and if a replacement is not available then a refund back to the card which was used to purchase the item(s). Please note that goods must be returned within 10 days of receiving your order. Please contact us for further details.

If the goods you receive are unsuitable or no longer required, you must pay the return shipping of the goods back to us.

If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal second class post or standard parcels with certificate of posting or recorded delivery for items between £30-£250.

If we find on arrival of returned goods the item is not damaged or faulty we will not pay your return shipping paid when we issue a refund.

If you are returning a heavy item, please check with us first, as a photo may be adequate for a refund or exchange instead of paying high shipping costs to return it.

We will reimburse up to £5.00 unless we have discussed any more before returning your faulty item to us.

If the items are no longer required or unsuitable after ten days from being received then we will reserve the right to refund the transaction minus the original shipping charge.

Please allow up to 14 days for the refund to appear in your account.

Please allow up to 14 days for an exchange; however most orders are exchanged within a couple of days.

All exchanges will require further p&p unless the order was faulty within the first 10 days.

If a product cannot be resold then a full refund would not be given.

It is the customer’s responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.

Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.

All consumable products are non refundable or exchangeable.

Any decision of action can only be taken on inspection of the product.

Replacement items can only be sent out on the return of the original item, unless a satisfactory photo displays the fault.

We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.

Any faulty item will be dealt with by having it tested by the manufacturer; the item will be sent off for analysis if damage is not evident to us.

All returns are down to our discretion.

We do not give refunds on deposits taken to secure any item on this site.

There is no refund on goods on special order.

We do not compensate shipping of any item returned even when faulty after the 10 day period.

Trade Descriptions Act

Every care has been taken to ensure that our product descriptions, colours and specifications are correct. However, whilst the colour reproduction is an extremely close representation, variations may occur on different screen resolutions.

Copyright

All content included on this site including but not limited to design, text, graphics, logos, buttons, icons, the selection and arrangement thereof are the property of Zhu Zhu Limited trading as Zhu-Zhu. No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of Zhu-Zhu (or in the case of the Trademarks not owned by Zhu-Zhu, the person who owns such Trademarks) other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site.

Any other use of materials on this site is strictly prohibited.