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Terms & Conditions

When placing an order on you agree to abide by the terms and conditions set out below. Zhu-Zhu and are trading names of Zhu Zhu Limited

Legal Statement

This web site was created and is served from the UK, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, this website (or any part thereof) or any catalogue with or without notice to you and we shall not be liable to you or any third party for any modification to or withdrawal of the website or any such catalogue; and/or

Change these Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether these Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website and refrain from placing any order with us.


After placing your Order you will receive a confirmation email it is your responsibility to carefully check all the information and contact us immediately if anything is incorrect. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order.

Please note that your goods may be sent to you in instalments.

We accept Visa, Master Card, Maestro, Delta, Solo, PayPal and Google Checkout securely on line. The amount payable is debited by the merchant bank on the date and time the order is placed, not when the goods are despatched. We accept personal UK cheques and postal orders, details can be found by emailing us. Zhu-Zhu may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights. All new Orders are deemed separate and each is treated individually

Stock Availability

Any item advertised on our web site should always be in stock, in the unlikely event that we are out of stock of any item ordered, we shall contact you within 3 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. If we are out of stock we will endeavour to fulfil your order as quickly as we can. If we anticipate long delays or unavailability, you will be notified and given the option to cancel your order if you would rather not wait.


Prices may vary between the various websites that Zhu-Zhu retails through.

Prices can change instantly and with no advanced warning.

The price for each Product is shown on in GBP pounds including V.A.T at 20%.

We always try to make sure that the prices on are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to reach you we will treat the Order as cancelled. If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. You must pay for your Order before it is delivered.

UK Shipping Terms and Conditions

See Delivery and Returns Policy


See Delivery and Returns Policy

Trade Descriptions Act

Every care has been taken to ensure that our product descriptions, colours and specifications are correct. However, whilst the colour reproduction is an extremely close representation, variations may occur on different screen resolutions.


All content included on this site including but not limited to design, text, graphics, logos, buttons, icons, the selection and arrangement thereof are the property of Zhu Zhu Limited trading as Zhu-Zhu. No part of this site may be reproduced in any form whether electronically or otherwise without the prior written consent of Zhu-Zhu (or in the case of the Trademarks not owned by Zhu-Zhu, the person who owns such Trademarks) other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site.

Any other use of materials on this site is strictly prohibited.